Return & Exchange

Not quite right? No problem. Rabchi offers a simple, transparent 30-day return and exchange process so you can shop with confidence.

How returns work

To start, email contact@rabchi.com with your order number, the reason for return, and photos if the item is damaged or defective. Once approved, we’ll send return instructions and the return address.

Exchanges

We offer exchanges on eligible items within the 30-day window — swap for a different size or a variation of similar value, subject to availability. Once your returned item is received and inspected, the replacement ships out.

Return Shipping & Address

Customers are responsible for return shipping costs and for arranging the return label — unless the return is due to a defective product or an incorrect item we sent, in which case Rabchi covers it. Please use a trackable shipping service; we can’t be responsible for lost or untraceable returns. Send approved returns to:

Return Address: 7901 4th St N, St. Petersburg, FL 33702, United States

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete or incorrect, contact us within the 30-day period with clear photos and your order number. For our errors (wrong or faulty item) we cover return shipping and arrange a replacement, exchange or refund — whichever suits you best.

Inspection & Approval

Every returned item is inspected on arrival — condition, packaging and components are all checked. We’ll email you once the inspection is complete and the return is approved or declined. Items showing wear, misuse or missing parts may receive a partial refund or be declined.

Lost Returns & Exceptions

If a return is lost in transit, please contact the carrier with your tracking details — we can’t refund items we don’t receive or can’t verify. Rabchi may also make reasonable exceptions to this policy on a case-by-case basis, communicated clearly in writing.

Return & Exchange FAQ

How long do I have to return an item?

30 days from the date of delivery. Email us within that window to start a return.

Who pays for return shipping?

You do, unless the item arrived defective or we sent the wrong one — then Rabchi covers the return shipping.

How long until I get my refund?

Refunds are processed within 7 business days after we receive and inspect your return, back to your original payment method.

Can I exchange for a different size?

Yes — exchanges are available within 30 days for a different size or a variation of similar value, subject to availability.

Are there any restocking fees?

No. Rabchi never charges restocking fees.

Which items can’t be returned?

Worn or washed items, anything missing original packaging/tags, and customized or made-to-measure products.