FAQs

We accept all major credit and debit cards — Visa, Mastercard, American Express and Discover — plus Stripe-supported methods. All transactions are processed securely. See our Payment Policy.

Yes. All payments are SSL-encrypted with industry-standard security, and your full card details are never stored on our servers.

Your card is charged immediately after your order is successfully placed.

Once your order ships you’ll receive a tracking link by email, and you can track it anytime on our Track Your Order page.

Orders are processed in 2–3 business days, then ship in 8–9 business days — about 10–12 business days total. See our Shipping Policy.

Yes — free shipping on all US orders, with no hidden fees or minimum order.

No. Rabchi runs a fully duty-paid (DDP) service — we cover any duties and taxes, so you never pay extra on delivery.

Yes, within 24 hours of placing your order. After that we can’t guarantee changes, as it may already be processed or shipped.

Returns can be requested within 30 days of delivery. Items must be unused, unworn and in original packaging with all tags. Personalized or customer-damaged items aren’t eligible.

Email contact@rabchi.com within 30 days of delivery with your order number and reason, and our team will guide you through it.

You do, unless the item received is defective, damaged or incorrect — then Rabchi covers the return shipping.

Refunds are processed within 7 business days after we receive and inspect your return. Your bank may take a little longer to post it.

Contact us within 7 days of delivery (or expected delivery) with your order number and photos. We’ll review and provide a replacement, exchange or refund.